What if you could?
What if you could provide your customer-facing teams with the most flexible and easy to use CRM system available today? What if you could use the same feature-rich, pharma-specific system that the largest industry players use – without the high costs usually associated with a world-class solution? What if you could implement and support your CRM system without having to make compromises for service quality?
Due to the costs associated with implementing other industry-specific CRM systems, many smaller organizations were previously left with only a couple of options for their customer-facing teams. They could use a paper-based system that provided management little or no visibility into the true effectiveness of the sales efforts; Use a generic CRM that just didn’t fit their specific needs; or go with a services company that offered a software solution that couldn’t be tailored to meet their needs.
But that was then, now Veeva CRM makes it easy by enabling organizations of all sizes to use a system that combines flexibility, ease of use and cost effectiveness in a pharma-specific application. The Veeva CRM suite of applications consists of highly specialized CRM tools delivered in a multi-tenant SaaS environment to ensure that all commercial teams, from the smallest to the largest can benefit from the most robust CRM solution available. Flexibility and simplicity reach new heights with our mobile and analytics capabilities.
We realize that smaller organizations often have an added challenge of maintaining their CRM systems. To meet the needs of implementation, training, on-going support, and help desk activities, Veeva and our partners can provide the support you need to make our products work for you. We offer a one-stop shop to give your customer teams all the tools they need to hit the ground running. These services include:
Implementation Services: Our team of experienced consultants guides customers through every stage of the implementation, from requirements through training and rollout. With a focus on iterative development and leveraging best practices learned from hundreds of SaaS deployments, Implementation Services delivers even the most complex implementations in less time than traditional approaches.
Managed Services: Once the implementation is complete, the Veeva Managed Services team provides customers with turn-key support for ongoing tasks such as adding/deleting users, territory management, creating reports, loading data, and continually enhancing the system through configuration.
Data Cleansing: Clean data is crucial to the success of any CRM project. Data Cleansing services provide up-front and ongoing cleansing, standardization, merging, and cross-walking required to ensure high data quality.
End User Helpdesk: To achieve the greatest benefit from your CRM system, your users need the best support team available. Trained on our systems and those of our partners, the Helpdesk services team supports your end users with the product and industry knowledge needed to ensure they succeed.
Asset Management: Through a team of certified professionals, we offer total management of your end user hardware. Asset management services can support laptops, tablet PCs, desktops, and hand held devices to ensure that no matter where your sales team is, or what they are running, they are supported.
Veeva Systems is the only CRM product that provides your organization with the reliability, speed, and ease-of-use your commercial team need, with the support services and free upgrades that will keep you ahead of your competition…now and in the future.
To find out about other great companies who have chosen Veeva, get more information on our mobile and analytic applications, view a demo or get an answer to your own “What if you could?” question, we invite you to explore our site further or Contact Us anytime.
Veeva partners with several organizations to bring you the best services available on the market. Click below to see the services our partners provide.
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Product Brief: VBioPharma Primary Care Edition |
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Podcast: The Future of CRM Pharma |
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Success Story: Indevus Pharmaceuticals |
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Article: The Sales Force of the Future |
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White Paper: Getting Sassy in Pharma |
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